putting property & people together

We are committed to the provision of a higher level of customer service. We believe that customer service should not be an extension of what we do, but an integral part of what we do. Our charter outlines what our customers can expect from us:

• We will always deliver on our promises
• We will be courteous, punctual and professional at all times
• Our well-trained, knowledgeable staff will treat you with respect, confidentiality and in a culturally appropriate manner
• We will always listen to our customers and take all issues seriously
• We are solution-oriented and work with our customers to address problems
• We will be prompt in our response to your enquiries, comments or complaints
• All emails & phone calls will receive a prompt response in line with our standards
• We will respond to suggestions from customers to improve our service
• We will maintian convenient hours of opening
• We will fix everything twice - once when the problem first occurs and second on finding a way to stop the problem happening again

Our culture is one of inquisitive observation, deliberate action and constant review. Our brand is organic and evolving, always consistently delivered and at the forefront of communications.

Our core values are the foundation stone of our incredible organisational culture. It is the blood that courses through our company veins - the DNA that binds us. Without it, we are just another real estate group.

It is no secret that the best organisations in the world are the ones with the greatest cultures. Our culture is founded on respect, both for customers and colleagues and for the company itself, our direction and our contribution to our industry. We believe our values are integral to unlocking future success and so we live them out on a daily basis.

We believe that our people are the cornerstone of our business. We are a true meritocracy and always recognise and reward hard work and always look to promote from within whenever possible. The average tenure for a real estate professional is currently thought to be just 2.5 years, whereas our average is nearly double that. At Starr Partners, we create opportunities for all employees to bring their ideas to the workplace in an environment that cultivates the exchange of broad-thinking and inspires innovation. By embedding diversity and inclusion into our business, we help ensure that we are best placed to serve our customers and deliver on their needs.

Let's face it, when selling or letting your property the main priority is achieving the highest price. At Starr Partners we understand that every property is different, so every Marketing Campaign needs to reflect this. We work with our clients to ensure that we best represent their needs to maximise the outcome.

At Starr Partners, we believe that we have a responsibility to both our employees and the communities we serve. We are creating tangible value for our people, customers and partners while driving social and environmental good.

Whilst we alone aren't capable of changing the world, we believe that we have an obligation to play our part, and whether big or small, it's certainly a step in the right direction. At a local level, our offices are a critical part of the communities they serve. They live and work there, and they are deeply committed to serving and supporting them through their work and community involvement. Contributing to communities, whether geographic, social or charitable, is an essential part of our business philosophy. We are frequently recognised for our philanthropic practices and have supported a number of worthwhile charities, including the National Breast Cancer Foundation.